Storage Silvertown Terms and Conditions for Removal and Storage Services
These Terms and Conditions set out the basis on which Storage Silvertown provides storage, moving, and associated removal services. By placing a booking, paying a deposit, using our storage units, or allowing our team to handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual or business that books or uses our storage, removal, transport, packing, or associated services.
Services means any storage, moving, removal, packing, loading, unloading, or related services supplied by Storage Silvertown.
Goods means the items that we handle, transport, or store on behalf of the Client.
Premises means our storage facilities, depots, vehicles, and any location where we are providing the Services.
2. Scope of Services
Storage Silvertown provides storage units and associated services, together with removal and transport services for domestic and commercial clients. Our services may include collection, packing, loading, transportation, unloading, and placing goods into storage or at the Client's chosen address.
The exact scope of work will be set out in our booking confirmation, quotation, or service schedule. Any services not expressly stated as included will be treated as additional and may incur further charges.
3. Booking Process
All bookings are subject to availability and to acceptance by Storage Silvertown. A booking is only confirmed when we have issued a written or electronic confirmation and, where required, received a deposit or full payment.
The Client is responsible for providing accurate information when requesting a quotation or placing a booking. This includes access details, parking conditions, the nature and volume of goods, presence of fragile or high value items, and any special requirements such as dismantling or reassembly.
Quotations are based on the information supplied by the Client. If the information is incomplete, inaccurate, or changes on the day of the move or storage intake, Storage Silvertown may adjust the price to reflect the actual work required, including any waiting time, additional labour, or extra journeys.
Storage Silvertown may request proof of identity and address before confirming or commencing Services. The Client agrees to cooperate with any reasonable verification process.
4. Payments and Charges
All prices are quoted in pounds sterling unless otherwise agreed. Our charges may include removal fees, storage rental, packing materials, insurance options, surcharges for difficult access, congested areas, or additional labour, and any charges related to compliance with waste regulations.
For removal services, we may require a deposit at the time of booking, with the balance due prior to commencement or immediately upon completion of the move, as specified in the booking confirmation. For storage services, charges are usually payable in advance for each billing period.
Payment methods will be advised during the booking process. Storage Silvertown reserves the right to refuse to commence or continue Services if cleared funds have not been received by the required time.
If payment is not made when due, we may charge interest on the overdue amount at a reasonable commercial rate until payment is received in full. We may also suspend services, restrict access to stored goods, and, after giving reasonable notice, exercise a lien over the goods until all outstanding amounts are paid.
5. Cancellations, Postponements, and Changes
The Client may cancel or postpone a booking by providing notice to Storage Silvertown. The effective date of cancellation is the date on which we receive the notice.
For removal services, cancellation or postponement charges may apply based on how much notice is given prior to the agreed service date. If cancellation is made at very short notice, including on the scheduled date, we reserve the right to charge up to the full quoted amount to cover allocated resources and loss of opportunity.
For storage services, if the Client wishes to vacate their storage unit, they must give notice in accordance with the storage agreement. Fees for the current billing period are generally non refundable once that period has begun, unless expressly agreed otherwise.
If the Client requests changes to the date, time, or scope of Services, this is subject to availability and may result in a revised quotation or additional charges.
6. Access, Parking, and Client Responsibilities
The Client is responsible for ensuring safe and reasonable access to the collection and delivery addresses, including adequate parking for our vehicles. Any permits, permissions, or authorisations required for parking or access must be arranged by the Client, unless otherwise agreed in writing.
If parking or access is restricted, unsafe, or significantly different from the information provided at the time of booking, Storage Silvertown may charge additional fees to cover extra time, labour, or alternative access arrangements. We may refuse to proceed if our team considers the situation dangerous or unlawful.
The Client should ensure that all goods are properly packed, labelled, and ready for removal unless a packing service has been booked. The Client must be present or represented at the collection and delivery points to direct our team and to check that the Services are completed as agreed.
7. Goods That We Do Not Accept
Storage Silvertown does not accept for removal or storage any of the following items, and they must not be included with the goods unless we have expressly agreed in writing.
Perishable or living items, such as food that may spoil, plants, or animals.
Dangerous or hazardous materials, including gas cylinders, explosives, firearms, flammable liquids, chemicals, toxic substances, or waste materials that fall under hazardous waste regulations.
Valuable items including cash, jewellery, watches, precious metals, gemstones, securities, passport, or vital documents.
Stolen goods or items obtained unlawfully.
If prohibited items are discovered, Storage Silvertown may remove, dispose of, or surrender them to the relevant authorities without liability to the Client. Any costs incurred in doing so, including cleaning or decontamination, will be charged to the Client.
8. Storage Terms
When goods are stored with Storage Silvertown, the Client will be allocated a unit or space as determined by our operational requirements. We may move goods between units or locations within our premises for efficient operation, provided that this does not materially affect the agreed service.
The Client must not share, sublet, or grant any third party rights over their storage space without our prior written consent. Access to the storage unit or space is subject to our operating hours, security procedures, and payment of all charges due.
The Client is responsible for securing their storage unit or space where applicable. Storage Silvertown is not responsible for loss or damage arising from the Client's failure to properly lock or secure the unit, or to safeguard access codes or keys.
9. Liability and Limits of Responsibility
Storage Silvertown will exercise reasonable care and skill in providing the Services. However, our liability for loss or damage is subject to the limitations set out in this section.
We are not liable for any loss or damage that arises from the following circumstances.
Inherent defects, natural deterioration, or fragility of the goods, including but not limited to assembled flat pack furniture, pressboard items, and items that are not designed to be moved frequently.
Insufficient or unsuitable packing or preparation by the Client or by a third party not authorised by us.
Acts or omissions of the Client, or of any person acting on the Client's behalf.
Weather related conditions, traffic disruptions, strikes, public disturbances, or other events beyond our reasonable control.
Electrical or mechanical derangement of appliances or equipment unless there is clear evidence of mishandling by our team.
Where we are found liable for loss or damage to goods, our liability may be limited to a reasonable amount per item or per consignment, as specified in our quotation or separate insurance terms. The Client is encouraged to arrange adequate insurance cover for their goods while in transit and storage, either through a policy arranged by us or independently.
Storage Silvertown is not liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of revenue, arising from delay, loss, or damage, except to the extent that such liability cannot lawfully be excluded.
10. Time Limits for Claims
The Client must inspect goods as soon as reasonably practicable following removal, delivery, or access to storage. Any visible loss or damage must be reported to Storage Silvertown as soon as possible.
For removal services, any claim for loss or damage must be notified in writing within a reasonable time after completion of the move, giving sufficient details for us to investigate. For stored goods, any claim must be notified promptly after the Client becomes aware of the issue.
Failure to report within a reasonable time may prejudice our ability to investigate and may affect the outcome of any claim.
11. Waste Handling and Environmental Responsibilities
Storage Silvertown operates in accordance with applicable waste and environmental regulations. We are not a general waste disposal service and will only remove or dispose of items as expressly agreed and, where required, in compliance with waste carriage and disposal rules.
The Client must not use our storage spaces or Services for the disposal of household waste, construction rubble, chemicals, or any materials classified as controlled or hazardous waste. Any such items found in storage units, vehicles, or premises may be removed, isolated, or treated as contamination.
The Client will be responsible for any costs incurred by Storage Silvertown in dealing with unauthorised waste, including specialist disposal fees, cleaning, or remediation, as well as any fines or penalties imposed by authorities that are attributable to the Client's actions.
12. Indemnity
The Client agrees to indemnify and hold harmless Storage Silvertown, its employees, and agents from and against any claims, losses, damages, costs, or expenses arising from.
The Client's breach of these Terms and Conditions.
The inclusion of prohibited goods or hazardous materials among the items to be moved or stored.
Any claim brought by a third party in connection with the goods or their ownership.
This indemnity will not apply to the extent that any claim arises from the wilful misconduct or gross negligence of Storage Silvertown.
13. Termination of Storage and Right of Sale
If the Client fails to pay storage charges or other sums due, we may, after giving reasonable notice, deny access to the storage unit and exercise a lien over the goods. If payment remains outstanding after further notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the goods to recover the sums owed and the costs of sale or disposal.
Any balance remaining after settlement of all outstanding charges will be held for the Client. If the proceeds of sale are insufficient to cover all sums owed, the Client remains liable for the shortfall.
14. Privacy and Data Protection
Storage Silvertown collects and processes personal data in order to manage bookings, provide Services, handle payments, maintain security, and meet legal obligations. We will handle personal data in accordance with applicable data protection laws.
We may share information with insurers, payment processors, and other service providers where necessary for the performance of the contract or to comply with legal obligations. We will not sell personal data to third parties.
15. Changes to These Terms
Storage Silvertown may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular service order. For ongoing storage arrangements, we may introduce updated terms by providing reasonable notice to the Client, after which continued use of the storage facility will constitute acceptance of the revised terms.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter.
17. General
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any waiver of a right or remedy must be in writing and shall not be deemed a waiver of any subsequent breach or default.
No third party shall have any rights to enforce any of the provisions of these Terms and Conditions.
These Terms and Conditions, together with any quotation, booking confirmation, or written variation agreed between Storage Silvertown and the Client, constitute the entire agreement between the parties in relation to the Services and supersede all prior discussions, communications, or understandings.
