Storage Silvertown Accessibility Commitment
Storage Silvertown is committed to providing an accessible and inclusive experience for all customers, including disabled people, older people, and those using assistive technologies. This Accessibility Statement explains the steps we take to make our website and services in the accessible Storage Silvertown area easier to use and navigate.
Our Accessibility Standards
We aim to meet the Web Content Accessibility Guidelines WCAG 2.1 AA level across our digital services. These guidelines explain how to make web content more usable for people with a wide range of access needs, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Our goal is that people looking for accessible storage options in Silvertown can use our website and online tools with confidence and independence, whether they are booking a unit, checking availability, or learning more about our services.
Screen-Reader Support
The Storage Silvertown website is designed to work with modern screen-reader software. We use clear headings, descriptive text, and logical content structure so that users who rely on audio or braille output can understand and navigate our pages.
We aim to ensure that images are accompanied by alternative text where they convey important information, and that non-text content is described in a way that is meaningful for screen-reader users. We also avoid using images of text wherever possible so that content remains adaptable and easy to interpret.
Keyboard Navigation
Our site has been designed so that it can be navigated using only a keyboard, without the need for a mouse or trackpad. This supports users who have limited mobility, rely on switch devices, or simply prefer keyboard input.
Key features for keyboard accessibility include logical tab order, visible focus indicators to show which element is currently selected, and the ability to access main navigation and interactive elements such as forms and buttons using the keyboard alone.
Visual Design and Readability
We aim to maintain sufficient colour contrast between text and backgrounds in line with WCAG 2.1 AA guidance. Text is designed to be readable, with clear fonts and appropriate spacing to help people with low vision or reading difficulties.
Where possible, content can be resized using browser controls without loss of information or functionality. We avoid relying on colour alone to convey important meaning, and we use clear labels and instructions for forms and options related to storage services in Silvertown.
Ongoing Improvements
Accessibility is an ongoing process. We regularly review our website and services to identify areas for improvement and to respond to changes in accessibility standards and best practice. Feedback from users of accessible storage services in Silvertown is central to helping us improve.
As we update our website functionality, we assess new features against WCAG 2.1 AA criteria and aim to resolve any identified issues promptly, prioritising changes that have the greatest impact on accessibility.
Requesting Information in Accessible Formats
If you experience any difficulty using the Storage Silvertown website or accessing information about our storage units, opening hours, or pricing, you can contact us to request information in an alternative format, such as large print, accessible PDF, or a simplified text version where possible.
We will work with you to understand your needs and, where reasonable, provide the information or support you require to access our storage services in Silvertown.
Contact for Accessibility Requests
If you have any questions about this Accessibility Statement, encounter barriers when using our website, or wish to request content in a more accessible format, please contact our customer support team through the contact form or other contact options provided on our website.
When you contact us about an accessibility issue, it is helpful if you can describe the page or feature you were using, the nature of the difficulty you experienced, and any assistive technology or browser you were using. This information helps us investigate and resolve the issue more effectively.
Feedback and Complaint Handling
We welcome feedback about the accessibility of Storage Silvertown and our services. All accessibility feedback is reviewed by our team, and we use it to inform future improvements. Where you raise a specific concern, we aim to respond with an update on our investigation and any steps we plan to take.
Our objective is to ensure that everyone looking for accessible storage in the Silvertown area can use our services with as few barriers as possible, both online and in person.
