Silvertown Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Silvertown Storage. By making a booking, paying a deposit, or placing goods into storage, the customer agrees to be bound by these terms. They are designed to create a clear and fair service framework for both parties, covering the booking process, payment obligations, cancellation rights, liability limits, waste compliance, and the law that applies to the agreement.

This document applies to all short-term and long-term storage services supplied under the name Silvertown Storage. It should be read carefully before entering into any arrangement. If a customer is unsure about any part of these terms, they should seek independent advice before confirming a reservation. Nothing in these terms affects any rights that cannot legally be excluded under UK law.

When the words we, us, or our are used, they refer to Silvertown Storage. The words customer, you, and your refer to the person or business entering into the storage agreement. References to goods mean any items delivered, placed, or left in storage under the agreement, whether packed, wrapped, boxed, palletised, or otherwise presented.

1. Booking Process

To make a booking for Silvertown Storage, the customer must provide accurate information about the items to be stored, the required storage duration, and any relevant handling or access requirements. A booking request does not create a binding agreement until it has been accepted by us and, where required, the initial payment has been received. We may decline a booking at our discretion, including where the requested service is unavailable, unsuitable, or inconsistent with these terms.

At the time of booking, the customer must confirm that the goods are lawful to store, correctly described, and not subject to any restriction that would prevent us from handling them safely. We may require the customer to declare whether the goods contain fragile, hazardous, perishable, high-value, or regulated items. If information supplied during the booking process is incomplete, inaccurate, or misleading, we may refuse to provide the service or may end the agreement immediately.

Once a booking has been accepted, a storage agreement will normally specify the commencement date, the billing period, any minimum term, and any special conditions. The customer is responsible for checking that all details are correct. Any amendment requested after acceptance may be subject to availability and additional charges. The customer should also ensure that any person delivering or collecting goods is authorised to act on their behalf.

2. Storage Conditions and Customer Obligations

The customer must ensure that all goods delivered to Silvertown Storage are adequately packed, labelled, and suitable for storage. We do not accept responsibility for damage caused by unsuitable packaging, unstable stacking, hidden defects, or the natural condition of the goods. The customer must not store goods that are dangerous, illegal, stolen, contaminated, odorous, infested, or likely to cause nuisance, damage, or health and safety risks.

Customers must comply with all access instructions, site rules, and handling requirements notified by us from time to time. We may impose restrictions on access, loading, unloading, pallet movement, or the use of equipment where this is necessary for safety, security, or operational reasons. Any damage caused by the customer, their agents, or their contractors to buildings, fixtures, equipment, or other stored goods may be charged to the customer.

We may inspect goods where we reasonably believe this is necessary to verify compliance with these terms, protect the safety of our premises, or deal with an emergency. Any inspection will be carried out in a proportionate manner, and we will take reasonable steps to minimise disturbance. However, we are not liable for delay arising from inspections or from restrictions imposed for security, maintenance, or legal compliance.

3. Payments and Charges

All charges for storage services must be paid in accordance with the agreed pricing structure. Fees may include storage rent, administration charges, deposits, insurance-related charges if applicable, handling costs, late payment fees, cleaning charges, disposal costs, or other agreed service charges. Unless otherwise stated, charges are calculated in advance for the relevant billing period and must be paid on the due date shown on the invoice or payment schedule.

If a payment fails, is reversed, or is not received by the due date, we may suspend access to stored goods, withhold services, or terminate the agreement in accordance with these terms. Interest and reasonable recovery costs may be charged on overdue sums to the extent permitted by law. Any price quoted at the time of enquiry or booking may be revised if the customer changes the scope of the service, the storage term, or the nature of the goods.

We may also require a deposit or advance payment before goods are accepted into storage. Where a deposit is taken, it may be used to cover unpaid charges, cleaning, disposal, damage, or other sums properly due under the agreement. Any unused balance will be handled in accordance with the agreed terms and applicable law. The customer remains responsible for all charges until the agreement is fully settled.

4. Cancellations, Changes, and Termination

The customer may cancel a booking before the storage start date by giving notice in writing or by another method we accept. Cancellation rules may vary depending on the service type, the notice given, and whether any preparation work has already been carried out. If the customer cancels after we have reserved space, arranged staffing, or incurred costs, we may retain part or all of any deposit to reflect reasonable losses.

If the customer wishes to end storage after the service has started, they must give the required notice stated in the storage agreement. Goods must be removed by the end of the notice period, and all outstanding charges must be paid before collection. If goods are not removed on time, we may continue to charge storage fees and other applicable costs until removal is completed.

We may terminate the agreement immediately if the customer breaches these terms, provides false information, fails to pay sums due, stores prohibited items, or creates a risk to safety, security, or lawful operation. We may also end the agreement if required to do so by law, regulatory authority, insurer, or landlord/occupier obligations. Termination does not affect any rights or remedies already accrued.

5. Liability and Risk

The customer remains responsible for the ownership, value, and condition of all goods stored under the Silvertown Storage agreement. Unless otherwise required by law, we are not liable for loss or damage arising from the customer’s own packing, inherent vice, natural deterioration, infestation, mould, rust, corrosion, or the action or omission of third parties outside our reasonable control. Customers should insure goods appropriately for their full replacement value.

We will take reasonable care in providing the service, but our liability is limited to losses directly caused by our proven negligence, breach of contract, or wilful misconduct, and only to the extent permitted under UK law. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Any claim must be supported by evidence of the item, its value, the nature of the loss, and the circumstances in which the loss occurred.

Where we are found liable, our total liability for any event or series of connected events shall be limited to the lesser of the replacement value of the affected goods or the maximum amount stated in the agreement, unless a higher limit is required by law. We are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or reputational harm. Any claim must be made promptly after the issue is discovered.

6. Waste Regulations and Prohibited Materials

The customer must comply with all applicable waste regulations, environmental obligations, and disposal laws when using Silvertown Storage. The service is intended for lawful storage of goods, not for the deposit of waste, refuse, or abandoned materials. Items that are no longer usable, intended only for disposal, or classed as controlled waste must not be placed into storage unless expressly agreed in writing and lawfully permitted.

We do not accept, and the customer must not store, any hazardous waste, chemicals, oils, asbestos, medical waste, biological waste, batteries, gas cylinders, contaminated materials, or other regulated substances unless we have given prior written consent and all statutory requirements are met. If prohibited or unlawful waste is discovered, we may remove, isolate, report, or arrange disposal of the items in accordance with legal obligations, and all associated costs will be charged to the customer.

The customer must ensure that any goods delivered for storage are clean, safe, and suitable for their intended period of retention. If goods are abandoned, spoiled, broken, or become waste while in storage, the customer remains responsible for lawful collection and disposal. We may treat items as abandoned where the customer fails to respond to notices or leaves goods beyond the agreed storage period without payment or instructions.

7. Access, Collection, and Abandonment

Access to stored goods may be subject to prior notice, verification, and operational availability. We may require identification, authorisation, or other security checks before allowing collection or inspection. The customer must ensure that any person collecting items has proper authority and suitable transport. If special handling is required, we may charge a reasonable fee for staff time, equipment, or preparation.

Where the customer wishes to collect part of the stored goods only, the remaining goods may continue under the same agreement, subject to any revised charges or conditions. If collection cannot be completed because the customer has failed to pay outstanding sums, provide the correct authorisation, or comply with safety instructions, we may refuse release until the issue is resolved. We are not liable for delay caused by incomplete or incorrect collection arrangements.

If goods remain uncollected after the agreement ends or after reasonable notice has been given, we may treat them as abandoned to the fullest extent permitted by law. We may then store, sell, dispose of, or otherwise deal with the goods in a lawful manner and apply proceeds, if any, to outstanding debts and costs. Any surplus will be handled in accordance with applicable legal requirements.

8. Data, Notices, and General Provisions

Any personal data supplied in connection with storage services will be used only for legitimate business purposes, including administration, billing, security, and compliance. We will handle personal data in accordance with applicable data protection law. Notices under these terms may be given by email, post, or any other method we reasonably specify, and will be deemed received according to the usual rules of communication and delivery.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure or delay by us to enforce any right under these terms does not waive that right. We may assign or transfer our rights and obligations under the agreement where this does not adversely affect the customer’s statutory rights. The customer may not transfer their rights or obligations without our prior written consent.

These terms, together with the accepted booking confirmation and any written amendments, form the entire agreement between the parties in relation to the storage service. Any verbal statement that is not recorded in writing should not be relied upon as part of the contract. The customer confirms that they have read, understood, and agreed to these terms before placing goods into storage.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. Where applicable, the parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law gives the customer the right to bring proceedings elsewhere. This clause applies to contractual issues, liability claims, payment disputes, and any matters concerning enforcement.

Nothing in these terms prevents either party from seeking urgent injunctive relief, debt recovery, or other interim remedies where appropriate. If a dispute arises, the parties should first attempt to resolve it in good faith through written communication and reasonable cooperation. However, if no resolution is reached, the matter will be dealt with under the governing law and jurisdiction stated above.

By continuing to use Silvertown Storage, the customer acknowledges that the service is provided subject to these terms and any lawful updates made from time to time. It is the customer’s responsibility to review the current version before making a new booking or extending an existing agreement. These terms are intended to support a clear, lawful, and reliable storage arrangement for all parties.